Recognition for Our Crew from M.F.

Hello Tom Bihn Crew:

I want to recognize those on the production team that create these wonderful bags. I ordered and received a Tri-Star last week.

It is one thing to read and review a product online, but it is another to have it in hand. The materials that compose the bag are enough to differentiate it from competitors; yet, it’s the quality craftsmanship that truly sets it apart. Time and effort are exemplified in its build quality, and I am honored to carry this product with me everyday (and for years to come). You all should be very proud of your work!

In short, thank you!
Consider me a customer for life. (^.^)

Warm regards,
M.F.

The above was sent to factorycrew@tombihn.com

As one might expect, we include a receipt with each bag that we ship from our Seattle factory. On the back of the receipt is the usual useful info plus the following invitation:

Appreciating the fine workmanship of your new bag? Feeling inspired to recognize the talented folks responsible? Here’s your direct line to our production team: factorycrew@tombihn.com

We read emails sent to factorycrew@tombihn.com to everyone at our monthly company meetings. It means a lot to us to be recognized for our efforts: thank you. Know too that it’s something we pay forward in our own day-to-day lives.

mm

TB Crew

We're the TOM BIHN crew: we design bags, make bags, ship bags, and answer questions about bags. Oh, and we collaborate on blog posts, too.

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News Briefs

The Guide’s Edition Synapse 25, The Truck, and Small and Large Zip-Top Shop Bags will be available for pre-order on 09/10 with an estimated shipping date of late October. Sign up on on any of the linked product pages to be notified the moment the bags are made available for pre-order.

New color of ultralight Aether fabric = Northwest Sky = new Packing Cubes. Sign up on the Aeronaut 30, Aeronaut 45, Tri-Star and Western Flyer Packing Cube pages to be notified when they’re stocked and ready to ship.

The Pre-Order window for The Truck, Small + Large Zip-Top Shop Bags and Original Small Shop Bag has closed. Our factory will now begin making the pre-ordered bags. All but the Original Small Shop Bag (due to low numbers ordered) will be made available for pre-order once again in September.

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