Recognition for Our Crew from M.F.

Hello Tom Bihn Crew:

I want to recognize those on the production team that create these wonderful bags. I ordered and received a Tri-Star last week.

It is one thing to read and review a product online, but it is another to have it in hand. The materials that compose the bag are enough to differentiate it from competitors; yet, it’s the quality craftsmanship that truly sets it apart. Time and effort are exemplified in its build quality, and I am honored to carry this product with me everyday (and for years to come). You all should be very proud of your work!

In short, thank you!
Consider me a customer for life. (^.^)

Warm regards,
M.F.

The above was sent to factorycrew@tombihn.com

As one might expect, we include a receipt with each bag that we ship from our Seattle factory. On the back of the receipt is the usual useful info plus the following invitation:

Appreciating the fine workmanship of your new bag? Feeling inspired to recognize the talented folks responsible? Here’s your direct line to our production team: factorycrew@tombihn.com

We read emails sent to factorycrew@tombihn.com to everyone at our monthly company meetings. It means a lot to us to be recognized for our efforts: thank you. Know too that it’s something we pay forward in our own day-to-day lives.

mm

TB Crew

We're the TOM BIHN crew: we design bags, make bags, ship bags, and answer questions about bags. Oh, and we collaborate on blog posts, too.

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News Briefs

We posted a very early heads-up on our March 1st, 2019 (roughly 6%) price increase in the Forums along with news of Shop Bags in 210d ballistic nylon.

Ben Brooks has published a review of Nik’s Minimalist Wallets and @everydaycommentary posted about his every day carry step up (hint: it includes a Minimalist Wallet!)

Our 2018 Holiday Schedule is up. Check it out for important shipping deadlines and our holiday hours. P.S. Our Seattle Factory Showroom will be open the rare Saturday on December 8th from 10:00am until 2:00pm Pacific Time.

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