Recognition for Our Crew from M.F.

Hello Tom Bihn Crew:

I want to recognize those on the production team that create these wonderful bags. I ordered and received a Tri-Star last week.

It is one thing to read and review a product online, but it is another to have it in hand. The materials that compose the bag are enough to differentiate it from competitors; yet, it’s the quality craftsmanship that truly sets it apart. Time and effort are exemplified in its build quality, and I am honored to carry this product with me everyday (and for years to come). You all should be very proud of your work!

In short, thank you!
Consider me a customer for life. (^.^)

Warm regards,

The above was sent to

As one might expect, we include a receipt with each bag that we ship from our Seattle factory. On the back of the receipt is the usual useful info plus the following invitation:

Appreciating the fine workmanship of your new bag? Feeling inspired to recognize the talented folks responsible? Here’s your direct line to our production team:

We read emails sent to to everyone at our monthly company meetings. It means a lot to us to be recognized for our efforts: thank you. Know too that it’s something we pay forward in our own day-to-day lives.


TB Crew

We're the TOM BIHN crew: we design bags, make bags, ship bags, and answer questions about bags. Oh, and we collaborate on blog posts, too.

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News Briefs

We introduced New Packing Cubes, retired a few existing Packing Cube sizes, and published our Packing Cubes FAQ.

Heads-up! We’ve decided to retire the Road Duffel, Large (sold out) and Road Duffel, Medium (some are still available) to make way for new designs.

Darcy has posted a Forum update on the Small Shop Bag + hints of new designs to come. See here.

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