Recognition for Our Crew from M.F.

Hello Tom Bihn Crew:

I want to recognize those on the production team that create these wonderful bags. I ordered and received a Tri-Star last week.

It is one thing to read and review a product online, but it is another to have it in hand. The materials that compose the bag are enough to differentiate it from competitors; yet, it’s the quality craftsmanship that truly sets it apart. Time and effort are exemplified in its build quality, and I am honored to carry this product with me everyday (and for years to come). You all should be very proud of your work!

In short, thank you!
Consider me a customer for life. (^.^)

Warm regards,
M.F.

The above was sent to factorycrew@tombihn.com

As one might expect, we include a receipt with each bag that we ship from our Seattle factory. On the back of the receipt is the usual useful info plus the following invitation:

Appreciating the fine workmanship of your new bag? Feeling inspired to recognize the talented folks responsible? Here’s your direct line to our production team: factorycrew@tombihn.com

We read emails sent to factorycrew@tombihn.com to everyone at our monthly company meetings. It means a lot to us to be recognized for our efforts: thank you. Know too that it’s something we pay forward in our own day-to-day lives.

mm

TB Crew

We're the TOM BIHN crew: we design bags, make bags, ship bags, and answer questions about bags. Oh, and we collaborate on blog posts, too.

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News Briefs

Early reviews of the Luminary 12 / 15 from the Forum community are in. See L15 reviews by logan_g, G42, Lia, anna2222, Quiltmama, and L12 reviews by marbenais, awurrlu and L12/L15 comparison reviews by Cristina, aedifica, bartleby.

The new Luminary 12 and Luminary 15 backpacks + bags in 210d ballistic nylon will be up for pre-order on 02/26. Details here.

We posted a very early heads-up on our March 5th, 2019 (roughly 6%) price increase in the Forums along with news of Shop Bags in 210d ballistic nylon.

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